Repairs

Rock-tech provide a full repair and maintenance service for all of the products that we supply, and we will happily repair equipment from other suppliers too. We want to get you back up and running as soon as possible!

 

Click on 'My Repairs' to create a new repair case or arrange a visit:

 My Repairs

 

If your repair is urgent please create the online repair request, through the link above.  Once it has been created please call us so we can look at it asap.

 

Fees:

We charge an inspection fee of £49.50 (+VAT +return shipping) for each non-warranty repair, this will also cover the first hour's labour if required. If you are a Tech-Care customer the inspection fee is included with your subscription and you only need to pay for any labour required to complete a non warranty repair. Our inspection fee and return shipping charge, for all non-warranty repairs, will still be made should our recommended repair quote be declined.

 

Repairs Process:

Before we can accept an item for repair we need you to book the item in to the My Repairs section. This will then allocate you a returns number so you can keep track of your repair. 

If you don't have a Rock-Tech Web Account, you will need to register for one.  It's quick, free and comes with a number of great benefits, including a discounts in our web shop.

Should you need a replacement product whilst yours is in for repair, please let us know; we have a comprehensive stock of items available for hire.

 

Ongoing Maintenance Options:

We offer the Tech-Care package to all of our customers, to ensure your equipment is kept in the best possible condiiton.  For more information please contact us and ask to speak to the Tech-Care department.